Returns & FAQ
We want to make sure you love our products, and quality is guaranteed.
If there is a print error or visible quality issue on a print, we'll replace or refund it. For any print quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at contact@support.razorberries.com. This quick and simple step will help us provide a speedy resolution.
Because prints are made to order, we do not accept general returns or sizing-related returns.
Original paintings are shipped directly from Tatyana's art studio by either USPS, UPS, or FedEx. Each painting is securely packaged with care. If the painting you purchased arrived in a damaged condition from the shipment carrier, within 7 days of delivery, please include photographs demonstrating the damaged area of the painting, along with the shipment packaging, and your your order number. Photos should be clear, with the painting and packaging clearly displayed on a flat surface. Please email Tatyana with these details at tatyana@razorberries.com
Please read below for more details:
Cancellations
Product Orders Cancellation Policy
All of our prints are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.
Once your print order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your print order, you have 30 days to address any quality issues.
All sales on original paintings are final. Original paintings are not eligible for general cancellations, returns, or refunds.
To ensure Tatyana's artwork is distributed fairly among a broad range of collectors, Tatyana reserves the right to limit quantities or cancel orders at her discretion. In the event of a cancellation, a full refund will be issued immediately to the original payment method.
We reserve the right to refuse service and cancel any order at our discretion without prior notice.
Donations and Tips Cancellation Policy
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.
Membership Subscriptions Cancellation Policy
You can cancel your membership at any time via your Billing page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period.
Damaged/Quality Issues
Prints
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the print, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Please email us with these details at contact@support.razorberries.com
Original Paintings
Original paintings are shipped directly from Tatyana's art studio by either USPS, UPS, or FedEx. Each painting is securely packaged with care. If the painting you purchased arrived in a damaged condition from the shipment carrier, within 7 days of delivery, please include photographs demonstrating the damaged area of the painting, along with the shipment packaging, and your your order number. Photos should be clear, with the painting and packaging clearly displayed on a flat surface. Please email Tatyana with these details at tatyana@razorberries.com
Refunds Policies
Product Orders Refund Policy
Because prints are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Donations and Tips Refund Policy
Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.
Membership Subscriptions Cancellation Policy
Membership subscriptions are non-refundable. You can always cancel your membership at any time, and this cancellation will take effect at the end of your membership subscription period. There is no refund for the current membership subscription period that is ongoing.
Locked Messages Refund Policy
Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at contact@support.razorberries.com. We’ll be happy to troubleshoot the problem and find a resolution for you.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
International Orders
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.
Merchant of record
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.
FAQ
When will I get my order?
Original paintings, stickers, and prints take 5–7 business days to process before shipping.
After that, shipping estimates are based on the shipping address that you fill out during checkout and don't include customs processing:
- USA: 3–7 business days
- Europe: 6–8 business days
- Australia: 6–14 business days
- Japan: 6–8 business days
- International general: 10–21 business days
How do I track my order?
You’ll receive a tracking number by email when your order ships out after fulfillment.
Do you ship to P.O. Boxes?
Orders can’t be shipped to P.O. Boxes due to their size. USPS is among various other shipping providers may be used, such as UPS, FedEx, or Amazon Shipping, which don’t deliver to P.O. boxes.
Can I choose the shipping provider?
No, orders are depending on the lowest rate possible by the shipping providers from USA: USPS, UPS, FedEx, or Amazon Shipping. Original paintings are shipped either by USPS, UPS, or FedEx. For international shipments, after your order arrives in your country from one of the above providers, it'll be shipped to your address by the most cost-effective shipper at the time within your country.
Why does my order show two shipping charges?
Original paintings and some Limited Edition items ship directly from Tatyana's rt studio in Los Angeles. Other collections including Prints and apparel are shipped from Tatyana's printing partners that she works with, who have locations worldwide. Shipping charges are based on the location of Tatyna's art studio and the location of the printing partners closest to your delivery address.
For example, if you purchase an original painting and a print together in the same order, you’ll receive your purchase at your shipping address in two separate packages.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in my control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Does the artwork have the artist’s signature?
Original paintings and Limited Edition Mini Prints are signed by Tatyana. Open edition prints are not signed by hand, the signature is printed. Some of Tatyana's images on this website and social media may display the signature watermark online only.
Do you do custom or commissioned artwork?
Private/personal commissions are closed.
I’m open to commercial work that aligns with my style, if time allows. You can contact me by email from your official company email and please let me know the details of your project such as: the mission, timeline, budget, and publisher of your project, and how your patrons or viewers will be receiving the work. I have the right to decline any project.
Can I tattoo your art on my body?
Yes, you can purchase a tattoo ticket and tag me @razorberries as the artist if you post it on social media.
What type of art materials do you use?
My list of my favorite art supplies is here.
Why haven’t you replied to my message on social media?
- For customer service and shop support, contact support here.
- For questions about original paintings or business inquiries about commercial work for Tatyana, please contact me by email. I usually reply within 48 - 72 hours.
- I’m focused on painting and unable to actively monitor and respond to every social media message.